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Public Sector

Public Service is Customer Service

Public Service is Customer Service

The private sector has raised the bar for customer service and people expect the same service from the public sector.

The Nordic countries have developed public service models that are characterized by our relatively small size and that citizen lives in sparsely populated areas. Administrations who understand how to apply information and communication technology to connect their citizens to public service have an opportunity to build the vision for tomorrow’s communities. 

Cases

Arts Council Norway

In 2011, the Arts Council Norway decided to procure a new website in order to present the council in an open and easily accessible way, and show the breadth of their mission. The contract was awarded to Nimble in cooperation with Dewire and 15 Meanings. The new website, with page count of about 3,000, was published one year later using Liferay as a technical platform.

Thomas Alva Edison


Thomas Alva Edison  (1847-1931) was an American inventor and businessman.

He was one of the first inventors to apply the principles of large-scale teamwork to the process of invention, and because of that, he is often credited with the creation of the first industrial research laboratory.

Edison's inventions contributed to mass communication and, in particular, telecommunications. These included a stock ticker, a mechanical vote recorder, a battery for an electric car, electrical power, recorded music and motion pictures. His advanced work in these fields was an outgrowth of his early career as a telegraph operator.

Telegraph image source: Wikimedia Commons Portrait image source: Bibliothèque nationale de France
Genius is one percent inspiration and ninety-nine percent perspiration

Thomas A. Edison

White Papers

We are eager to inspire your work by sharing our technology and industry insights with you.

Enterprise Mobility - Organizational Challenges

There is a great value for organizations in ensuring that employees use the intended devices and platform, preferably by creating solutions that are efficient and easy to understand and use.

Benefits of having focus on web accessibility

Almost every Swede has the possibility to connect to the Internet, often from a wide array of devices. But some people have difficulties to access the web due to disabilities. Disabilities that can present themselves in a variety of ways and can arise due to different causes, such as results of accidents, birth defects or fallout due to aging. There are two ways to handle this, to have good web accessibility and with aiding technology for people with needs, though some of these aids need the websites to be developed in a certain and accessible way to work properly. The challenge thereby is to find out how companies, both developers and clients, can create as well as gain value by working with web accessibility, as well as to find what these values can be. The conducted study has lead to results showing that web accessibility can be value creating for businesses as well as for the users. Among the benefits are financial gains, lowered needs for customer support, reduced risk of legal actions, gains of good will and public relations, and the possibility of more potential customers.

Improving your business model with web accessibility

To increase the chances of succeeding with your business model you need to consider what problem your customer really needs help with. One way for this is to study barriers leading to the need of assistance from you. In this white paper we use a model based upon the customer’s lack of accessibility, skill, time, or monetary funds.

Blog

Enterprise Mobility 2017 – Moving from Chaos to Structure

By Dewire Mobility TEam

Enterprise Mobility is hotter than ever, organizations are shifting from stationary to mobile work at a tremendous pace. This enables organizations to integrate and manage devices to the enterprise infrastructure and can bring great benefits when used correctly, such as higher employee productivity and satisfaction. It also supports organizations in planning, increasing effectiveness and to achieve missions and objectives. Reports have shown that more than 73 % of companies today are planning to mobilize their entire organization. This can provide great value for organizations given that the employees use devices and in an intended way. Read more

Liferay DXP - An Open Source Global Leader and Challenger in the Nordics

By Dewire Portals Team

Gartner's latest evaluation (2016 Gartner Magic Quadrant) of portal vendors recognized (in order) IBM, Liferay, Microsoft, Oracle, Salesforce and SAP as leaders. We think it´s notable that only one open source based product, Liferay, has made to the upper right corner. Read more

Protection of Personal Data

By Dewire Labs Team

Vital personal information is currently not only for your own eyes but is something that you hand over every time you join a social network, book a flight or buy an application to your phone online. But what right do you have to your social security number, bank account numbers and family photos once you have handed it over? Read more

Internet of Things - Big Data Analytics Architecture

By Dewire Labs Team

Currently, large amounts of data from numerous sensors stream rapidly into interconnected IT systems for processing and storage. Gartner project that the 0.9 billion sensors and 1.6 billion personal devices that were connected via the Internet in 2009 will become up to 75 billion devices in 2020, constituting the Internet of Things. Read more

Internet of Everything

By Dewire Labs Team

Internet as we know it is not only made up of physical entities but of data streams passing between connections. The data used consists of the digitally stored information of a size that nowadays makes it difficult to use traditional database methods. One of the top IT trends of 2016 is Information of Everything (IoE) that is information aggregated by big data. Read more

Securing Business Data while Unleashing the Potential of Enterprise Mobility

By Dewire Labs Team

How can one guarantee the confidentiality of business data when enterprise mobility is part of our daily operation? Enterprise mobility management is a key technology segment that provides the protection required for secure mobile data. Read more